Questions and Answers

WHY SHOP IN THE USA?
Buying consumer goods is advantageous because of the wide assortment that is available and lower prices.

HOW DO I COMFORTABLY SELECT GOODS AT A WIDE RANGE OF STORES ON THE PAGES OF U.S. SHOPS?
For those who do not have much experience with working on computers, we recommend clicking on the selected banner with the right mouse button and opening each store in a new window of your Internet browser.

IS IT SAFE TO USE A PAYMENT CARD FOR PAYING AT INTERNET STORES IN THE USA?
Definitely safe, because the standards and security of these stores are at a very high level.

WHAT IS THE TIME DIFFERENCE IN THE USA?
The United States has a minus time difference. The East coast of the USA is minus 6 hours and the West coast is minus 9 hours. However, the time difference will not influence your shopping because shopping is carried out in an automatic mode, and some stores even have customer service available 24/7.

I WANT TO BUY, BUT AFTER CLICKING ON THE BANNER THE PAGE DOES NOT OPEN, WHY?
This is nothing to worry about, it is only the webpage administrator in the USA carrying out modifications to the page. This usually happens in the morning hours, no longer than till 3 p.m. our time. Due to the time difference it is night in the USA, and that is why this service makes changes at this time. That is why it is better to shop in the afternoon and evening hours of Central European Time.

HOW DO I PROCEED IF THE STORE DOES NOT ACCEPT EUROPEAN PAYMENT CARDS OR THE ADDRESS TO WHICH GOODS ARE SENT MUST BE IN THE USA?
For situations like this we recommend establishing your own address in the USA, see how to proceed under the reference “Address in the USA”.

HOW DO I PROCEED IF THE STORE IS ABLE TO SEND THE ORDERED GOODS TO AN ADDRESS IN EUROPE AND AN ADDRESS IN THE USA?
It is definitely better to send the goods to your new address in the USA, because it is better to send all the orders at once, e.g. to send them once a month and together from the USA. In this way you can influence the declared value of the goods and their transport costs when they are consolidated like this.

WHERE DO I FIND A TABLE WITH SHOE AND CLOTHING SIZES?
You can easily find the necessary figures at the store under the reference “Size chart”, and possibly right at the ordered goods. Here you will usually find the necessary conversion tables for comparing European and American sizes. For example, with shoes the best way to find out the right size is to measure the length of your foot. Place your foot on a piece of paper and draw a line at your big toe and your heel. Then measure this distance and compare it in the conversion table. If you cannot find the table or you want to compare which size is the right one to buy, you can find this information on our website under the reference “Conversion Tables”.

WHAT DO I DO IF THE ORDERED GOODS FROM THE USA ARE TOO SMALL OR TOO LARGE?
The best thing to do is to sell these goods, because due to transport costs, it usually does not pay to send the consignment back. After that, it is not a problem to order goods that will completely satisfy you.

HOW LONG WILL IT TAKE MY ORDER TO ARRIVE FROM THE USA?
After ordering goods at a store in the USA, your order will arrive at your address in the USA usually within 7 days. You will then receive notification via e-mail from your address in the USA that your consignment has arrived. You then have the option of giving instructions to send your goods from the USA. The transport time period for sending it via courier is usually 2-5 days worldwide. You will then be contacted by the courier service regarding customs clearance.

CAN ALL GOODS FROM THE USA BE USED IN EUROPE?
In principle yes, only some electronics have different standards. These are mainly television sets, which if they do not have the so-called MULTI SYSTEM, use the NTSC standard in the USA. The same applies for video cameras. This is not a problem with photography cameras, computers, etc. Sometimes a problem can occur with adapters for various appliances, because the USA uses 110V voltage. This small problem can be solved with an adapter costing approximately $ 20. If you cannot find such an adapter, please contact us via e-mail and we will send you information on the relevant store where you can buy such an adapter.

I FOUND AN INTERESTING PRODUCT BUT I AM NOT GOING TO SHOP OFTEN, HOW SHOULD I PROCEED?
We recommend talking with your relatives and friends and together creating an address in the USA for several people. You will thus save on the fees for an address in the USA and also on postage for consolidated consignments.